FAQ

Yes, we accept PayPal. Choose PayPal on checkout

After you have finished the free 7 days test, please log in from the frontpage at www.mysmtp.eu.Your account information has been saved in the system. Then click the START SERVICE button. Now you can choose the subscription that suits your daily email needs.

1. If you are one user (1 email address) with a normal email requirement, a Basic subscription will suit you well. This subscription lets you send up to 75 emails per day.
2. If you want to share your MYSMTP.eu subscription with family or friends (up to 3 email addresses) you should choose Family. This subscription lets you send up to 75 emails per day.
3. If you need the SMTP service for several people, e.g. for a company or a work group, you can choose between three different Premium subscriptions.

Read more detailed descriptions of the subscriptions’ options and advantages.

Yes, you can.
MYSMTP.eu protects all personal information according to legislation regarding this. You can read more about this in our business terms.

In your personal account, which you can get to on the front page of www.MYSMTP.eu, you can always follow your emails and see a receipt that they have been sent successfully.

1: Choose menu point > Statistics
2: Choose the date you want for the log files
Mails that are sent successfully are marked in green. Unsuccessful are red.

Check the port number that appears in your email client.
You can connect to the SMTP server and ask for the available port number by using the TELNET protocol:

Click the Start button
Choose Run…
Then write cmd in the box and click OK
An MS-DOS prompt will now open. Write the following:

telnet mysmtp.eu 25

Click OK to connect to the SMTP server.

If the connection is in order, you will receive an answer from the mail server in the Telnet window:
220 mail.mysmtp.eu ESMTP ready ! Welcome to mysmtp.eu

Log in to your account from www.mysmtp.eu, click on "Logon Customer" with your personal login.

Click on the "Start service" button.

Now you are able to make your choice. The system will remember your account settings in the mail programme
.

SMTP is an abbreviation of Simple Mail Transfer Protocol. In other words, SMTP describes the standard system that is used when your email is sent out into the world.

With such a subscription you can send emails to for example, 10 ordinary recipients and 65 CC or BCC recipients. Each recipient counts as 1 email sending.
If you have more email accounts available in the subscription, eg. Family 3 accounts, all accounts share the daily 75 emails.

To make sure the daily limit is not exceeded, you can add on buffer emails. Read more >

Yes, you can use the same account with your user name and password on several email programmes and mobile units. Your only limitation is the number of emails you can send because this depends on your subscription. We only look at the SMTP login, not what domain or email you are sending from. So you are able to send from multiple domains and email accounts.

The password you chose together with your subscription purchase must only be used to log into your personal account.
In the welcome mail with the email setup details, you have received a unique autogenerated password that must be used for the email programme setup itself.
You can change the password for your email setup at any time via your account

You can choose between four subscription types depending on your needs:

• Family: For you who wants to share a subscription with up to 3 different emails and send up to 75 emails per day.
• Basic: If you send up to 75 emails per day.Flexible periods: 1 month, 3 months, 12 months
• Small Business: You have 5 email accounts and 300 mails per day
• Premium: This lets you use from 1 to 20 unique email accounts and send between 300 to 1.500 emails per day.

See a detailed overview of the individual subscriptions here.

With MYSMTP.eu you do not need to log-in and send via various email addresses and then compromise your professional identity.
MYSMTP.eu makes it possible to mail with your personal email regardless of where you are.

No. MYSMTP.eu sets the security high and updates the security systems regularly. In addition, our servers are used exclusively for outgoing transport of emails. Sent emails are not store don the SMTP server either. Only if the email, due to one reason or another, cannot be delivered to the recipient, will the mail will be attempted to be sent for 3 days from the time it is received on the SMTP server.

With MYSMTP.eu you can send mails up to 25 MB. Many mail servers are actually configured to maximum receive mails of 25 MB but this does not always apply. If for example, you have 20 recipients on a large email to the same recipient server, it can create big problems on the network that must receive the mail. Therefore, a good recommendation is always not to send large mails. A mail that is approx. 20 mb is reformed to approx. 25 mb when it is sent as an email.

TIP:
Compress any files before you send them.

Yes. With MYSMTP.eu you do not need to change your mail setup just because you travel. If you have set your computer up to use your MYSMTP.eu log-in and password, you are able to send emails from all foreign networks.
If the foreign internet provider or network administrator blocks port 25, you can just change to port 587 or 2525. Read here how you change the port on the different email programmes.

When you send an email, it is always sent from the one mail provider to the next until it finally arrives.
For some reason or other the recipient’s mail server must be offline or temporarily out of operation. Our MYSMTP.eu server will try to re-deliver the sent email every second hour for 3 days until it is delivered.
You can always follow the status of your emails in your MYSMTP.eu control panel when you are logged onto your account at www.mysmtp.eu

Configuring the Sender Policy Framework (SPF) records

Overview:
Sender Policy Framework (SPF) is a new e-mail standard that fights e-mail address
forgery and makes it easier to identify spam, worms and viruses. SPF is gaining wide
recognition as an acceptable way to fight spam and authenticate the identity of e-mail
senders. SPF is a way to validate an email's From address on the server that sent
e-mail. For detailed information about the theory behind SPF and how to publish SPF
records, visit Pobox.com.

Online tool to make SPF records: www.microsoft.com/mscorp/safety/content/technologies/senderid/wizard/default.aspx

mysmtp.eu sends via IP numbers:
93.90.117.177
93.90.117.178
93.90.117.179
93.90.117.180

When you have purchased your MYSMTP.eu subscription you receive 2 emails.
A receipt for your purchase.
An email with account information for the setup.
The password you chose when purchasing the subscription must ONLY be used to log into your account via the front page of www.MYSMTP.eu.
In the mail with account information, you receive the log-in that you must use for the setup of your email account so you can send via MYSMTP.eu´s outgoing serve. This password can be changed in your account setup.

Yes. From the front page of MYSMTP.eu you can, as a subscriber, log-in and:

• Upgrade your account buying more daily emails
• Buy additional time
• See a log of sent emails and statistics
• Update contact information
• Change password and email account(s)

You can extend your subscription online by logging into the control panels on MYSMTP.eu. Ten days before your subscription expires you will receive a mail from MYSMTP.eu, which reminds you that time is running out. If you do not do anything before the expiry date, you will receive a second notice 2 days before the account expires. If you do not want to extend the account your subscription automatically expires.

Please login to your account and you will find a menu for extending the subscription. now you are able to buy additonal emails per day.

The email Buffer product, gives you an extra amount of emails, so you will never run out.

Yes. All payments via MYSMTP.eu occur on an ePay SSL secured server.
MYSMTP.eu accept: VISA, VISA Electron, Mastercard, AMEX and JCB
MYSMTP.eu payment transactions is secured by 3-D